Account Manager (BPO) - Bali, Indonesia

Join Beawesome, Inc. as an Account Manager (BPO) in the vibrant heart of Bali! This is your chance to drive long-term client success, foster executive-level relationships, and innovate processes that elevate service delivery. In this dynamic role, you will serve as the primary point of contact for key clients, ensuring their needs are met with exceptional service and strategic solutions. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that thrives on creativity and excellence.

As an Account Manager, you'll manage a portfolio of high-value clients, from Fortune 500 companies to innovative startups, tailoring services to meet their unique requirements. You'll collaborate with cross-functional teams to deliver outstanding results, leveraging tools like Salesforce and HubSpot to streamline operations. This role offers the opportunity to grow your career in a supportive environment where your ideas and contributions are valued.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with key clients, acting as their primary point of contact.
• Develop and implement strategic plans to enhance client satisfaction and retention.
• Manage a portfolio of high-value clients, ensuring their needs are met with exceptional service.
• Collaborate with cross-functional teams to deliver outstanding results and innovative solutions.
• Leverage CRM tools like Salesforce and HubSpot to streamline operations and improve efficiency.
• Conduct regular client reviews and feedback sessions to identify areas for improvement.
• Stay updated on industry trends and best practices to continuously enhance service delivery.
• Participate in team meetings and contribute to the development of best practices and processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in account management, client services, or a similar role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills, with the ability to tailor messages to different audiences.
• Strong analytical and problem-solving skills, with the ability to think strategically.
• Proficiency in CRM tools such as Salesforce and HubSpot.
• Fluency in English, both written and spoken.
• Ability to travel frequently to client sites and attend industry events.

🛠️ Keahlian

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